Below you'll find answers to some of the most popular questions or requests we receive from customers.
You can pre-order via our website, mobile app or come in-store and order via our kiosk. We do not accept phone orders.
We don't accept phone orders to avoid wastage when customers don't show up to pay for and collect these orders, to improve efficiency in our Front of House operations and us investing in technology such as a mobile app to facilitate such requests.
The opening hours for all our brands, except Catering is Monday - Saturday, 11AM - 9PM. Our catering hours are Monday - Saturday, 11AM - 7PM.
We are closed every year for Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Over 90% of our menus are gluten-free. Always inquire with our Team or check our online menus to know if an item is exempt.
At the moment, you can only get JAM Rewards if you download and order via our mobile app.