We have answers!
1. What is included in your corporate catering orders?
Disposable plates, utensils, napkins & disposable tablecloths if requested. Added beverages come with disposable cups & beverage napkins (as applicable). Our professional staff will deliver & set up your order making the drop off easy and seamless.
2. How far in advance do I have to place my corporate catering order?
We require all corporate or private catering orders be placed a minimum of 6-12 hours in advance of the requested delivery time.
3. What days & hours can I order corporate catering?
Our catering menu is available for delivery/setup 7 days per week, 11am to 8pm. (Days & times are subject to schedule availability). Online orders for all catering can be placed 24/7/365 (as long as the requested delivery time is at least 12 hours away).
4. How do I cancel or change an order I placed online?
You must call our office at 323-504-2573 or email catering@jamafo to change or cancel you order. Cancellations or changes must be made at least 24 hours prior to your delivery time. Read our cancellation policy in number 15 of this FAQ section.
5. What charges/fees are not included in the menu price?
Tax & delivery charges, as applicable, will be added to each order before checkout.
6. What are your delivery charges?
From our location at 6600 Sunset Boulevard, Los Angeles, CA 90028:
1. 0 – 9 miles = $30
2. 10 – 25 miles = $45
3. 26 – 50 miles = $65
7. Why am I unable to complete my online order?
You may be unable to complete your online order if there are schedule conflicts: requested delivery time is in less than 12 hours; delivery is for a day/time we are closed or fully scheduled, or there is incomplete order or payment information. Please review your order &/or delivery time/day to see if any of these apply. If you believe there is an issue with our online ordering system, please call us at 855-386-0060 to speak with or place your order with a representative.
8. What cities or areas do you service?
We service the entire LA County and some areas of Orange & Ventura Counties. However, we do cater outside these regions on occasion. Just let us know where your event is being held & we can tell you if it’s an area we can service.
9. Can I customize my catering package? I don't see one that has everything I'm looking for.
Absolutely! We will work with you to create a catering menu that suits you best. You can mix dishes from different menu packages; basically, you can pretty much create any assortment of items you’d like for your menu.
10. Do you require a deposit to hold my date?
Yes, For all orders, we require a 50-75% deposit to hold your date & the remaining balance is due no later than 7 days prior to your event. For smaller orders, full payment is required to confirm booking.
11. What forms of payment do you accept?
We accept cash, cashier’s checks, all major debit cards & credit cards.
12. Is there a minimum number of guests required to book your services?
No, there is no guest minimum, however an order minimum of $100 is required.
13. What can I expect when I order from JamaFo Jamaican Food?
All of our food is prepared to order and is intended to be served hot to warm at holding temperature. Our philosophy of fresh, healthy food is antithetical to heat-maintained foods. Our prices are published and are the same for everyone. There are no hidden costs, though some of our prices vary with seasonal availability. In all cases, we will make sure you understand clearly what you are getting, and what it costs. Whether you are trying to figure out how much food to order for an open house, birthday party, or wedding reception, we will be attentive to your needs. Please let us know what you are looking for, and we will do our best to provide helpful information.
14. Do you offer full catering services?
We are not a full-service catering company, we provide drop catering service. We do not provide staff and rental equipment for private parties. However, we can recommend other companies who will help you with those needs. We do provide onsite staff for established corporate/institutional customers – please call us for details.
15. What is your cancellation policy?
Please let us know as soon as possible if you need to cancel your order. Orders canceled with less than 48 hours’ notice will incur a 33% cancellation fee; with less than 24 hours’ notice the fee will be 50% and orders canceled on the day of the event will incur a 100% fee. This charge is to cover foods that cannot be used, labor, rental goods, and jobs we may have declined to accommodate your order.
16. How do I pay for my order (private customers)?
You are welcome to pay with credit card (we accept all major credit cards), but we do not accept personal checks. We require a credit card to guarantee all orders. Full payment is due at least 24 hours before order date.
17. How do I pay for my order (corporate / institutional customers)?
Payment is taken on the day order is placed. However, established corporate/institutional customers will receive an invoice for submission at the time of delivery.